Refund policy
Return & Refund Policy
All products sold at Palettez Designs are made to order. Because each item is created specifically for your order, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or ordering the wrong item.
Because our products are made to order, we cannot offer returns or exchanges for incorrect size selection, change of mind, or orders placed with an incorrect shipping address.
However, if your item arrives damaged, defective, or incorrect, we will gladly make it right.
You have 30 days after receiving your order to report an issue.
To request assistance, please contact us at support@palettezdesigns.com with:
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Your order number
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A description of the issue
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Clear photos showing the damage, defect, or incorrect item
Once we review the issue, we may offer a replacement or refund depending on the situation.
Please note that items should not be returned without contacting us first, as returns sent without authorization may not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Refunds
If your refund request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact support@palettezdesigns.com